Identify every asset.
Check that the contract names the equipment it covers. Keep the equipment list, building location and current condition information together so that scope changes can be tracked.
Ask six practical questions.
Request clear answers in the proposal, not only during a sales call.
- Which planned service activities and visits are included?
- Which parts and labour are included or excluded?
- How are callouts requested and handled?
- What service records and reports will the building receive?
- Who approves additional work and quotations?
- What are the renewal, termination and handover arrangements?
Record exceptions and responsibilities.
Clarify access, building-team responsibilities, pre-existing defects and any conditions attached to accepting the equipment. Do not infer a guaranteed response time or emergency coverage from the word “maintenance”.
Build a comparison sheet you can actually use.
Create one column for each proposal and one row for each heading below. Record the wording and document reference, not a tick based on a sales conversation. If a point is unclear, mark it “not confirmed” and request a written answer. This is an operational comparison aid, not legal advice or a standard Elevaya contract.
- Named lifts, site and condition recorded at acceptance
- Planned activities, visit arrangements and visit reports
- Parts and labour included; specific exclusions
- Callout channel, service hours and attendance terms
- Existing faults and separately approved corrective work
- Technical-access and spare-parts limitations
- Term, renewal, notice and handover arrangements
Test the scope with an example, not an assumption.
Consider an illustrative case: a door-related issue is recorded before a new AMC begins. Ask whether that existing issue is included in acceptance work, excluded or subject to a separate quotation. Then ask how a later fault would be assessed under the agreement. This example is not a diagnosis, advertised package or promise that every door component is covered.
Ask what a useful service report will contain.
A building team needs to be able to connect a visit with the correct unit and follow-up action. Ask for an example report with customer details removed, or a description of the fields supplied. Clarify who receives it and how open recommendations are tracked.
- Date, site and equipment identifier
- Work recorded and observations
- Recommended follow-up and any separate approval needed
- Status of previously reported issues
- Recipient and next agreed action
Plan renewal and provider handover.
Before the changeover, gather available records and list unresolved matters. Confirm the end and start dates, site-access contacts and document handover with the relevant parties. Review warranty or technical-access restrictions before assuming another company can accept every unit. Do not upload confidential contract or occupant details into the website brief builder.
Turn the comparison into a survey brief.
Send the site, asset count, known manufacturer/model, available service history and the scope you want reviewed. Identify existing faults separately from general maintenance requirements. Elevaya issues an AMC quotation only after a technical site survey. Agreed callout arrangements belong in the accepted scope, not in assumptions drawn from the word “comprehensive”.
Use a site schedule for city and community coverage.
A lift maintenance contract for one villa is different from a portfolio request covering several communities. Record the Emirate, city, community, building reference and asset count for each site. For a Dubai portfolio spanning JVC, JVT and Arjan, do not combine all units under an unnamed “Dubai lifts” line. Apply the same discipline to sites in Abu Dhabi, Al Ain, Sharjah and the northern Emirates, with separate access contacts, contract dates and unresolved recommendations.
Questions, answered.
Is a comprehensive AMC always better?
The label alone is not enough to compare. Check covered equipment, parts, exclusions, service arrangements and your building’s requirements against the actual written proposal.
Should I select the lowest annual total?
First establish whether the proposals cover equivalent assets and responsibilities. A different total may reflect different parts coverage or exclusions; unresolved scope should be clarified before deciding.
Does every AMC include emergency attendance?
Do not assume it. Check the actual service hours, contact process and attendance terms. This website does not advertise a universal emergency-response guarantee.
Equipment suitability, service availability and site-specific requirements must be confirmed for each project.
